Shadowrocket
App Store Installation Guide

App Store availability and regional listings

Shadowrocket is available only through the App Store. To check whether you can purchase it, rely on the product page shown in your current store—not on whether a web page opens, a search engine has indexed it, or someone else can see it on their device. Seeing the product page, being able to purchase, device compatibility, and being able to start a download are separate conditions. Meeting the first condition does not guarantee the others.

Your App Store region is not your device’s location

App Store catalogs are tied to the country or region of the Apple Account used for media purchases. Your device’s current network, system language, and time zone are separate from its store region. Changing the device language does not change the account’s purchase history or determine which store should list an app. If something doesn’t match, check the account details first rather than changing several settings at once.

The same app may have different availability and pricing across storefronts, with prices shown in each store’s currency. This guide does not treat search results from one region as universal. If the page says the app isn’t available in your country or region, note the exact message and the current storefront, then confirm you have the right product page. Keep “can’t find the app in search” separate from an explicit unavailability message; they are not the same issue.

The product link on this site opens the US storefront. Its region segment identifies the storefront for that web link. When the App Store opens on your device, it may show content for the current purchasing account’s storefront or prompt you to switch views. A regional web address does not change your account’s region or prove that the account is eligible to purchase the app.

Distinguish the web page, App Store, and device

A browser can display product information, while the App Store may still need to check your account and device. If the app appears in your browser but the store says it’s unavailable, focus on the App Store message rather than repeatedly refreshing the product page. Conversely, a browser error does not necessarily mean the app cannot be obtained; it may be a web-loading issue. Check the product page in the App Store on the same device before drawing a conclusion.

Device compatibility is a separate requirement. This guide focuses on iPhone and iPad. For compatible devices, system requirements, and purchase availability on Mac, Apple TV, and Apple Vision, refer to the App Store listing. A successful purchase on one device does not mean every device on the account meets the requirements. Check the compatibility section on the device you plan to use before installing.

Search results also depend on your search terms and how results are ranked. Searching with a Chinese nickname may show guides, similarly named items, or unrelated results. Search for the full product name, Shadowrocket, then verify the developer and App ID. Once you have the correct product page, use it for the remaining checks instead of broadening your search with more nicknames.

Keep details you can verify if availability looks wrong

For your own records, note the device model, the system information shown in Settings, the current storefront region, the product page’s App ID, and the step where the message appeared. Don’t record passwords, verification codes, or payment credentials. These details help distinguish “not listed,” “can’t purchase,” and “download paused” without mixing up account, compatibility, and network issues.

Don’t rush to change your account region because of a single search result. Apple may set requirements for payment methods, account balance, existing subscriptions, and other purchases when changing regions; check the account page for the conditions that apply. First confirm that the issue is actually region-related, then read the system’s guidance before making a change. A screenshot of someone else’s storefront can’t confirm your account’s eligibility and may complicate restoring your purchase history.

How to check your App Store storefront

The key is to check which account handles App Store purchases—not just the account name shown at the top of your device. Your iCloud account and the account used for Media & Purchases may differ. Check purchase history, payment verification, and storefront region through the media-purchase account. Photos, contacts, or backups on the device don’t tell you which account owns an app purchase.

Check your account settings; don’t infer the store from the display language

On iPhone or iPad, open the App Store, tap the account icon in the upper-right corner, and check the signed-in account before opening its settings. You can also check Media & Purchases from the Apple Account section in Settings. Menu names and layouts may change with system updates, so follow what appears on your device. Complete any authentication only in the system-provided interface.

In the account settings, find the country or region entry and check its current value. You don’t need to change it just to check. If you’re trying to find out why the app isn’t visible, noting the region and comparing the product page message is usually clearer than starting a region-change process. Don’t confuse the device’s Language & Region settings with the purchasing account’s storefront settings. They may show similar region names, but they serve different purposes.

The displayed currency can help identify the storefront, but it isn’t proof on its own. A web page may still be using a previously opened regional link, or the page may not have refreshed. Cross-check the region in account settings, the product page opened by the App Store, and the actual purchase confirmation. If they don’t match, cancel the purchase confirmation and reopen the product page in the store.

Check which account owns the purchase to avoid paying twice

If you’ve purchased Shadowrocket before, look for it in the current account’s app list or purchase history. The app list helps you find items you can download again; purchase history confirms which account made the transaction. Their layouts and filters may differ. Not seeing it in the list doesn’t prove it was never purchased—you may need to check the date range, hidden purchases, or whether you’re using the right account.

Compare the app name and purchasing account with your Apple purchase receipt, if you have one. Receipts may contain personal information; don’t post one publicly or send it to this site. If the product page shows a price again, check the original purchasing account and purchase history first. Don’t place repeated orders just to test a button, and don’t confuse payment-method verification with buying the app again.

A common misconception is that if iCloud content appears on a new device, the media-purchase account must also be the same as on the old device. Check the App Store account separately on the new device. Another is assuming that because a family member can download the app, you have your own purchase record. Family purchases and individual purchases have different owners; see the Family Sharing section for details.

Read the system’s requirements before changing account details

If you need to change your country or region, read the requirements listed on the Apple Account page first. Account balance, pending transactions, some subscriptions, or family relationships may affect whether you can proceed. There is no single “switch now” procedure that applies to everyone; restrictions depend on your account. If the system asks you to resolve something first, check what it means instead of submitting the same request repeatedly.

Before changing regions, consider access to existing content and which payment methods are accepted. Don’t assume previous purchases will appear in exactly the same way in every storefront, or treat a region change as a universal fix for download issues. Verify who owns the purchase first, then decide whether a region change is actually needed. This can help avoid having both a missing purchase record and a price displayed on the current page.

During troubleshooting, check one thing at a time: confirm the account, then the region, then the purchase record. If the system asks you to verify the account or accept updated purchase terms, do so in the system interface and reopen the product page afterward. Never enter your account password or payment details on this guide site. This site provides the official manual; it does not verify App Store accounts, process charges, or manage purchase history.

Verify the official app: icon, developer, and App ID

To confirm Shadowrocket, check the official icon, developer name, and App ID together. The product name and Chinese nickname may help you find a search result, but neither proves on its own that it’s the right listing. Similar names, descriptions of similar functionality, or a high search ranking are not substitutes for verification. Open the product page and check each detail before deciding to purchase.

Where to check each detail

Compare the official icon with the one in this site’s header, paying attention to the overall design, white background, and blue-purple outline—not just whether it has a similar shape. Display size and system cropping can change the edges, so don’t use the exact corner radius as a test. This site uses the official icon only. Use it as a visual aid, then confirm the developer and App ID as well.

The developer should be Shadow Launch Technology Limited. Check the full name in the developer or seller information on the product page; don’t rely on just one word. Search snippets may shorten a long name, and collapsed page sections may hide details, so open the relevant section on the product page. If the name is clearly different, stop the purchase process and return to the correct product link.

The App ID is 932747118; the corresponding part of the product URL is id932747118. This ID identifies a specific app—it isn’t a version number or order number. You can check the browser address or a product link provided by the system; there’s no need to search for additional resources. The official app verification section on this site uses the same App ID.

Check purchase status only after opening the product page

Once you’ve verified the app’s identity, check whether the button shows a price, a cloud download icon, download progress, or “Open.” These states reflect the current account and device; they do not prove which app you’re viewing. A price may mean the current account’s purchase history hasn’t been recognized. “Open” means the app is already installed and can be launched. In either case, don’t skip the three identity checks above.

If the app name matches but the developer or App ID doesn’t, don’t guess from the description or proceed because the icon looks similar. Return to this site’s download page, reopen the specified product, and verify it again. If you arrived through an external search result, check the final product page—not just the search-result title. The page content may change after a redirect.

Price is not proof that an app is genuine. Storefronts use different currencies, and taxes and display formats may vary. A price that matches an example in this guide does not verify the app. System requirements, release notes, and feature descriptions can help you understand the product, but they don’t replace checking the developer and App ID. Verify the app’s identity before discussing its current price or device compatibility.

Use your verification results for the next steps

Once you’ve confirmed the correct listing, use the same product page for purchasing, redownloading, and checking compatibility. You don’t need to try a different search result every time something fails. If you ask for help, say “App ID verified, developer matches, and the button currently shows…” This is more useful than simply saying “download doesn’t work” and helps rule out similarly named apps before troubleshooting Shadowrocket.

This is the official Shadowrocket website and manual, with guidance on identifying and using the genuine app. App purchases are handled by the App Store, and purchase confirmations take place in the system interface. This site does not verify account identities through forms or ask users to submit verification codes. Keeping documentation separate from store transactions makes it clear where each step belongs and avoids searching unrelated pages for a purchase option.

Purchases and what a one-time purchase covers

Shadowrocket is a paid commercial app sold as a one-time purchase. The US price is about $2.99; the actual amount, currency, and taxes are shown on the App Store purchase confirmation page. The purchase covers the client app, not network access: a one-time app purchase ≠ a network plan. To connect, you’ll still need your own subscription or server details and the appropriate configuration.

Check what you’re buying and review the confirmation

First verify the app using the three official details, then check the current Media & Purchases account. After you tap the purchase button, the system may ask you to authenticate with your device or verify your account before showing a confirmation. Check the app name, price, and payment details carefully. If the page isn’t what you expected, cancel and verify everything again; repeatedly authenticating is not a way to troubleshoot purchase status.

Prices appear in local currency in each storefront, so the US price shown here is not a promise of prices elsewhere. The purchase confirmation page is the source for the actual transaction amount. If the product page price differs from your records, check the storefront, currency, and transaction date before drawing conclusions about the app’s identity. Verify the app by its icon, developer, and ID; investigate pricing separately on the correct listing.

Your payment method must meet the requirements of your account and storefront. If a payment is declined, billing details need verification, or the account shows an alert, follow the guidance in the App Store and system account settings. Nodes, rules, and connection switches in the app cannot resolve store payment issues. Don’t start troubleshooting configuration or change server details to affect a purchase; these are separate processes.

A one-time purchase does not include every service

A one-time purchase describes how the app is sold. It does not include a server, automatically renew an existing subscription, or guarantee that your existing service will always connect. The client uses the settings you provide; check server addresses, protocol parameters, validity periods, and service status against your own information. This site does not provide, sell, or recommend nodes or subscriptions, or arrange related services.

There are still several steps between a successful purchase and a successful connection: importing a configuration, selecting a node, setting routing, and granting system permissions. If the app opens but the list is empty, first check whether you’ve imported your own configuration rather than buying the app again. If it’s imported but shows a timeout, check your network and settings. See the connection troubleshooting checklist; don’t mistake a runtime issue for a missing purchase.

A one-time purchase doesn’t mean every device has the same compatibility requirements. Check system requirements and purchase eligibility separately for iPhone, iPad, and any other Apple devices listed in the App Store compatibility section. For cross-device availability, Family Sharing, and other purchase eligibility details, refer to the App Store listing. Don’t infer them from the word “one-time.”

Confirm the transaction before installing

After purchasing, check whether the store button changes to a download or redownload state, then verify the transaction in your account’s purchase history. If the confirmation closes but the status is unclear, wait for the store to refresh and check the record again. A payment notification, a pending bank transaction, and a successful app purchase are not the same evidence. Don’t submit another purchase request based on just one of them.

If you have a charge-related question, use Apple purchase history and the transaction status as your reference. This site cannot look up personal orders, payment status, or refund progress, and should not receive full billing details. When contacting the relevant support channel, prepare the app name, transaction status, and the step where the issue occurred, then provide only the information requested. Redact account, address, and payment details before sharing records.

Updates are provided through the App Store. Automatic updates depend on the device’s store settings, network, and other available conditions; an update does not normally require purchasing the app again. If an update prompts for verification, determine whether it’s asking you to verify the account or confirm a new purchase. If you’ve already purchased the app but see a price, check the original account in the Restore Purchases section instead of buying it again.

Install and open Shadowrocket on iPhone or iPad

On the device you plan to use, open the correct product page and check compatibility, purchase status, and available storage before installing. System requirements are always as listed on the App Store page; this guide does not hard-code a minimum OS version that may change. Store prompts during installation and the VPN configuration permission shown when you first connect occur at different stages; handle them according to where they appear.

Install from the App Store before changing connection settings

On iPhone, after confirming the purchase, wait for the App Store download and installation to finish. Then open the app from the Home Screen or tap “Open” in the store. If the icon is still waiting, progress hasn’t finished, or the app won’t launch, check the network, available storage, and account alerts first. You haven’t started Shadowrocket’s connection flow yet, so changing rules or subscription settings won’t affect the system installation.

The basic App Store process is the same on iPad. If you already obtained the app with the same purchasing account, check whether the store recognizes it as purchased before redownloading. A different device doesn’t automatically mean you need to buy it again. Page layout, window size, and the placement of controls may differ on iPadOS; look for the same named item in the interface rather than matching fixed screen coordinates.

Before installing, check storage in system settings and leave enough room to download, unpack, and run the app. If space is tight, manage your own data backups and storage first; don’t delete an unsaved configuration just to free up space. If the system says the device isn’t compatible, check the App Store compatibility section instead of repeatedly tapping Download in the hope of bypassing the system check.

Understand the VPN configuration permission on first connection

When you first start a connection, the system may ask permission to add a VPN configuration. This authorizes the system to manage a network connection; it is not a purchase confirmation or service subscription. Confirm that you initiated the action in Shadowrocket, read the system prompt, and choose how to proceed. Complete any required authentication in the system interface, then return to the app to check its status. Never enter a device passcode on a documentation site.

If you canceled the prompt, the app may still open normally, but the connection flow won’t continue as expected. You can start the connection again when you have your own configuration ready and follow the system prompt. If the device is managed by your employer or school, management policies may restrict network configuration permissions. Check the device’s management settings rather than repeatedly changing server addresses to get around a permissions issue.

Allowing a configuration only means the system accepted the permission. It does not confirm that server settings are correct, the service is active, or a request reached its destination. After connecting, check the node status, Global Routing, and the actual result. The VPN indicator in system status is not a complete test; consider the app’s status and whether your own expected destinations work instead of relying on a single icon.

Check installation and configuration separately

If the list is empty when you first open the app, that doesn’t mean installation is incomplete. Prepare your own existing subscription or server details, then import them using the Quick Start Guide. The validity, completeness, and access permissions for a subscription depend on your own service information. A one-time app purchase doesn’t generate those details, and this site doesn’t provide replacement configurations.

Before connecting, distinguish the Config, Proxy, and Direct modes under Global Routing. Config follows the rules in the current configuration; Proxy and Direct apply an overall routing choice. Check the current settings to understand the exact behavior. Don’t switch modes at random to test whether installation is complete; installation is confirmed when the app launches and displays its interface.

Rule files are part of using the app after installation. The example below shows actual rule syntax only to clarify the difference between installing from the store and importing a configuration. It is not a complete, ready-to-connect configuration: PROXY must match the policy setup in your configuration, and server details must come from your own information. Don’t paste this text into the App Store or account settings.

[Rule]
DOMAIN-SUFFIX,example.com,PROXY
IP-CIDR,192.168.0.0/16,DIRECT
GEOIP,CN,DIRECT
FINAL,PROXY

When using two devices, check each device’s configuration, permissions, and current status separately. An app installed on one device doesn’t mean the other has the same rules or server details. If you’re migrating, back up the old device first. After importing, check Global Routing, the selected node, and permissions before testing the connection.

Restore after changing devices or reinstalling

Restoring an app purchase and restoring app data are two separate things. Your App Store purchase history determines whether you can download the client again. Nodes, subscription URLs, rule files, and personal settings are app data. Being able to open the app after redownloading doesn’t mean your old configuration is there. Before switching devices, check purchase ownership and back up your information separately; “can reinstall” does not mean “all settings restore automatically.”

Find the app using the original purchasing account

On a new or reset device, first check that the Media & Purchases account matches the original one. Then open the App Store account page and find Shadowrocket in the app or purchased-items list. Names and groupings vary by system version, so follow the page shown on your device. Once you find the listing, verify the developer and App ID again, then use the system’s redownload option.

If the app isn’t listed, clear overly restrictive filters, check whether the list shows only apps that aren’t installed, and look for hidden purchases. A hidden app, a filtered list, and a missing purchase are different things. If needed, check purchase history to confirm which account made the transaction. Don’t assume the purchase is lost based on one unsuccessful search, and don’t buy again before verifying the account.

If the old device is still available, compare the App Store account and purchase history on both devices. The key is purchase ownership—not the device name, wallpaper, or whether iCloud content matches. If the original purchase came from a family member and may be shared, check the Family Sharing purchase path rather than repeatedly searching your personal transaction list for a purchase that isn’t yours.

Back up and check old configurations separately

Before reinstalling, make sure you have a usable backup of your own subscription URL, required server settings, and rule files. Configurations may contain access credentials, so keep them somewhere secure under your control and don’t post them publicly. If you migrate using a device backup, verify each item on the new device. Whether data is restored depends on the backup and app data state; don’t assume everything is back just because the restore process finished.

After importing your own subscription again, use the results returned at that time as your reference. Node order, selection, and local edits may not match the old device. Check the subscription name, entries, and status before reviewing the current selection. If the list is empty after an update, stop repeatedly removing and re-adding it. See Troubleshooting an empty node list after a subscription update to distinguish link, service-status, and network issues.

Check rule files and subscriptions separately. A subscription mainly provides server entries; a configuration file may define rules, policies, and other settings. They may not be restored by the same import action. Even if the nodes are back, check which file is selected in Config and the Global Routing mode. Otherwise, you might use the new device’s defaults while assuming all your old rules are in effect.

Redownloads still depend on current conditions

A purchase record doesn’t bypass current system compatibility, account status, or App Store availability checks. If the app works on your old device but won’t download on the new one, check the new device’s compatibility, the storefront message, and the purchasing account separately. Keep the app and configuration on the old device until you’ve verified the new one. Don’t delete your only working copy before backing it up and confirming that you can get the app again.

The system may ask you to verify your account when redownloading or updating; that doesn’t necessarily mean you’ll be charged again. Read the prompt to see whether it requests sign-in verification, billing action, or confirmation of a new purchase. If you see a price, check purchase history and account details first. If you’ve changed storefront regions, also check how the app appears in the current store. Don’t treat the button alone as a final answer.

After restoring, confirm that the app opens, then check your own data, rules, and connection. Starting a connection for the first time may still require system permission on the new device; follow the prompt shown there. Permission granted on the old device does not carry over as proof of the new device’s current status. If the connection fails, mark the store restoration as complete before troubleshooting the network so you don’t keep switching between the two processes.

Family Sharing eligibility and limits

To find out whether Shadowrocket is available through Family Sharing, first check the current App Store product page, then check your family purchase-sharing settings. Don’t assume that a one-time purchase is automatically available to every family member, or that using the same device counts as purchase sharing. Product support, an active family relationship, and purchase visibility are separate requirements to verify.

Check the product listing first, then family settings

Open the correct product page and check whether it lists Family Sharing and any eligibility details. The App Store listing is the reference for the product’s current support; this guide does not guarantee a number of users, devices, or conditions shared across storefronts. If the listing doesn’t mention it, don’t infer support based on other apps. Once you’ve checked the product, open family settings and confirm that purchase sharing is enabled.

Being in a family group doesn’t mean every purchase automatically appears in each member’s personal app list. Check purchase sharing, the purchaser’s account, current membership, and each member’s storefront conditions. Menu names may change, so follow the items shown in Settings rather than repeatedly backing out to find the same label. If the system shows a pending request, resolve it before checking the app again.

Each family member should use their own Apple Account and access eligible items through the purchase-sharing flow provided by the system. This keeps purchase ownership, personal data, and future account management separate. Don’t treat one person’s individual purchase record as another person’s receipt. And if one family member can open the app, that doesn’t mean everyone else has verified their own eligibility.

Check each item if a family purchase is missing

In the App Store account or app-related pages, look for the family purchases section, select the person who made the purchase, and find Shadowrocket. If it’s missing, first make sure you selected the right family member instead of repeatedly searching your personal purchase list. Then check whether the purchaser hid the item and whether the product is eligible for sharing. Hidden purchases and apps that were never purchased require different checks.

If the purchaser can redownload the app but other members can’t, check the sharing relationship, members’ storefront conditions, and system prompts before concluding the purchase is missing. Family purchase sharing may be affected when members use different regions. Follow the guidance in family settings and account pages; don’t frequently change regions or family membership just to test a button.

A minor’s access may also involve Ask to Buy, content restrictions, or parental controls. If a request is pending or access is restricted, the relevant family organizer should check the system settings. Shadowrocket connection switches, Config, and Subscribe settings have no role in these approvals. Troubleshoot this in the App Store and family settings; changing app configuration won’t grant purchase access.

Shared purchases do not share app data

Even when Family Sharing is available, each person must manage their own configuration. Family purchases don’t create subscriptions for members, copy server credentials, or set up rule files. The app purchase and network access are separate; Family Sharing doesn’t change the fact that a one-time app purchase is not a network plan. This site does not provide nodes or subscriptions. You’ll still need your own authorized, working information to use the app.

Configuration files may contain sensitive settings. Manage them according to the actual permissions you have; a family relationship does not automatically authorize you to forward all configuration details. To help a family member learn the app, share the User Guide. For subscription access, device limits, and server settings, consult your own service information; don’t infer access to other services from purchase sharing.

If the family relationship, purchase sharing, or product eligibility changes, members may need to recheck redownloads, updates, and access. Keep necessary configuration backups for each person, and don’t treat one appearance in the family list as a permanent guarantee. Record the purchaser’s transaction separately from the member’s shared access so you can choose the right restore path when changing devices.

For a practical check, follow this order: product’s Family Sharing support, purchaser’s record, family purchase-sharing settings, member’s account and storefront, then device compatibility. Complete each check before moving to the next; don’t change family membership, account region, and device restrictions all at once. If the message is still unclear, note whether it appeared while viewing the list, requesting approval, or starting a download, then follow the relevant account-support process.

Troubleshoot search, purchase, and download issues

Start by identifying which step failed, then choose the relevant check. “Can’t find it,” “not available,” “payment failed,” “download pending,” and “can’t connect” happen at different stages. Treating them all as download failures leads to changes that have nothing to do with the issue. Note the current message, confirm the correct product page and account, then use the table below. Change one condition at a time so you can tell whether it helped.

Search and purchase: verify the app and account

If you can’t find the app, search for its full name, Shadowrocket, then open the product page from the Official Download page. If the product page loads normally, check the search results or storefront listing rather than troubleshooting the app’s connection. If the page explicitly says the app isn’t available in your region, check the Media & Purchases account’s storefront region. If it says the device is incompatible, read the compatibility section. These messages require different checks.

If you can’t proceed from the purchase button, distinguish payment verification, terms acceptance, account restrictions, and device restrictions. First address the specific issue named by the system instead of changing every setting. If payment seems complete but the page hasn’t updated, check purchase history, wait for the status to refresh, and then reassess. A bank notification alone doesn’t prove the transaction completed; don’t test it by repeatedly tapping Purchase.

If a price appears even though you’ve bought the app before, first check the original purchasing account, hidden purchases, and whether it came through a family purchase. If the record exists but the current page still differs, keep the message and follow Apple’s purchase support process. Deleting the app won’t prove who owns the purchase and may remove local configuration. Protect your data and confirm how to restore the app before reinstalling.

Download stage: check system conditions and network

If a download is waiting or paused, check for a specific App Store message first. Then check whether the device can load store pages and has enough storage. If appropriate, try a network you trust, and pause and resume the download if the system allows it. Don’t repeatedly switch networks, sign out, and remove the download task all at once; that makes it difficult to identify what affected progress.

If the App Store as a whole isn’t loading properly, check that the system time is correct, whether account verification is pending, and whether a management policy applies. Don’t change certificates or unfamiliar system settings. If the issue persists, note how other App Store pages load on the same device to distinguish a product-specific issue from a store-wide one. You don’t need to purchase another app to test this or make an unrelated transaction.

Restarting the device can be one check when the system appears stuck, but it isn’t a universal fix for download issues. Before restarting, make sure no important operation is in progress. Afterward, return to the same product page and check its status instead of starting a new purchase. If the system still reports low storage, account restrictions, or incompatibility, address that specific condition; repeated restarts won’t change it.

App stage: stop checking the store and troubleshoot usage

Once the app opens normally, focus on configuration and operation. Check that your existing subscription imported successfully, the selected node is valid, Global Routing is set as expected, and VPN configuration permission is granted. If a node times out, follow the checklist for latency tests, protocol settings, and system time. Buying the client again won’t fix a server-side issue.

To connect automatically, first verify a manual connection, then read the On Demand setup guide. Adding automatic triggers before confirming a basic connection introduces more variables. If you have multiple subscriptions, see Organizing multiple subscriptions and handling duplicate nodes to avoid mistaking a list-selection issue for an installation problem.

Finish with a brief record: Was the correct App ID verified? Is the purchasing account confirmed? Does the store recognize the purchase? Can the app open? Was your own configuration imported? At what step did the failure occur? When asking publicly, share only the necessary symptoms; never post account credentials, full subscription URLs, or private keys. Keeping notes by step makes it easier to pinpoint the problem than starting over each time and shows which section to read next.